Refund procedure

If you cancel any item or service item, refunds can only be made to the card used for payment.

Clients requesting a refund should fill in an application form for a refund, sign it and send a scanned copy to the e-mail of the service provider or item owner (the e-mail address is indicated in the service/good line and is also included in the payment confirmation e-mail sent to the client).

 Application form for a refund (PDF, 60 Кб)

Applications for refunds must contain: name and surname of the payer, name and surname of the service/item recipient, number of order, bank card details for refund, payment amount, name of service/item, number of contract (if any), reason for return and date of application.

Applications will be authorized by the service provider or item owner and then passed to the accounting department in order to organize the refund.

A refund will be processed within 30 business days after filing the claim to the accounting department.

Please note that refunds cannot be made in cash.